Shipping and Delivery

Information on postage and shipping with your small leaf press orders.

Big Leaf

How long will delivery take?

We will be sending all print magazine issues via Royal Mail from the UK. Depending on the destination country, delivery times and prices will vary. 

 

Please see https://www.royalmail.com/price-finder to get an estimate of how long your copy will take to arrive depending on which delivery option you choose (prices may vary to what is shown).

 

Any digital downloads will be sent directly to your chosen device from our Etsy shop. Any merchandise will be sent from our Redbubble store. If you have any issue with delivery or shipping inquires, please get in contact with Redbubble or Etsy for these types of purchases.

Will my packages be sent immediately?

Due to Covid-19 delivery times are currently extended. 

 

We send all copies out of our print publication JADEN magazine personally as soon as they are received from the printer, but this can take up to 7-10 days. We thank you for your patience.

For shipping from Amazon or Redbubble, please see their websites for further information.

Do you ship internationally?

Shipping is available globally although the price and length of delivery time will vary depending on your location. Sometimes delivery times are longer than expected due to issue with the Post Office and therefore out of our control.

What to do if I haven't received my items?

(For print magazine issues only) If you are still yet to receive your items and it has been 14 days since you received an email stating that your order has been shipped, please get in touch with us ASAP. 

 

We will then try and quickly work out what has happened to your order and sort a replacement/refund where appropriate.

 

If you get in contact with us for the first time more than 21 days after receiving an email stating your order has been shipped, unfortunately we won't be able to refund or replace your items.